Returns, exchanges and refunds
Crêperie de Langadoué online shop — updated 15 September 2026
In two lines: if your parcel arrives damaged or incomplete, or something is not right, write to us with a photo. We replace or refund, without asking you to send anything back.
However, as these are foodstuffs, we cannot take a product back simply because you have changed your mind.
Damaged parcel or broken product
Our cakes travel snugly packed in reinforced boxes, but transport is transport. If a product arrives broken or crushed, send us a photo within 48 hours to contact@laquimperloise.com, quoting your order number. We replace it in the next shipment or refund it, whichever you prefer. There is no need to send the parcel back: the photo is enough.
Picking error
A product missing, or not the one you ordered? Tell us and we will ship the right product at our expense. The mistake is ours; it must not cost you anything.
A product you are not happy with
Our dry products carry a satisfaction commitment. If there is a quality problem — a taste that is off, an unusual texture, a manufacturing defect — contact us within 7 days of delivery. We will find a solution with you: replacement or refund.
Exchanges
Yes, we accept exchanges in the cases above: we replace the product concerned, at our expense. We do not exchange an intact product for another flavour or another item.
What we cannot take back
- A product that has been opened or started. These are foodstuffs: once the packaging is open we can no longer guarantee their safety and we are not allowed to sell them again.
- A simple change of mind. In accordance with article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to foodstuffs. This changes nothing above: a real problem is always dealt with.
- The free surprise items. They give no right to a refund or an exchange, and their nature is not guaranteed — that is the point of a surprise.
How to reach us
By email to contact@laquimperloise.com, or by telephone on +33 2 98 39 03 75 (Monday to Friday). Quote your order number — it is in the confirmation email, in the form LGD-000000-XXXX — and attach a photo if a product is damaged. We reply within one working day.
Refund time
Once we have agreed, the refund is made to the payment method used for the order, within 14 days at most. If a physical return were exceptionally necessary, we would pay for it.
Statutory guarantees
These commitments come on top of the statutory guarantees you have by law: the legal guarantee of conformity (articles L217-3 ff. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 ff. of the French Civil Code). Full details are in our terms and conditions of sale.