Delivery & frequently asked questions
How we deliver
Every order is prepared and shipped from our workshop in Rédéné, near Quimperlé. Charges are calculated on the real weight of the parcel and shown before payment. As soon as your parcel leaves, you receive an email with the carrier’s tracking number.
| Method | Handover | Price |
|---|---|---|
| 🏪 Mondial Relay — pickup point of your choice | at the shop you choose on the map | from €4.50 — free from €50 in France |
| 🏠 Mondial Relay — home delivery | to your address, in person or in your letterbox | from €7.50 — France only |
| 🧺 Collection at the workshop (Langadoué, 29300 Rédéné) | Mon–Fri 9 am – 5 pm, we let you know as soon as it is ready | free |
| 🌍 Mondial Relay — pickup point abroad | Belgium, Germany, Spain, Italy | from €4.50 depending on country and weight |
Frequently asked questions
How are the products kept?
Every product in the shop keeps at room temperature, in a dry place. They arrive with a best-before date several weeks away: the number of days remaining is shown on each product page and on the packaging.
Do the products arrive in good condition?
Biscuits and cakes are packed snugly in reinforced boxes. If a product still arrives broken or damaged, send us a photo within 48 hours to contact@laquimperloise.com: we replace it or refund it. See Returns, exchanges and refunds.
Do you deliver outside France?
Yes: to Belgium, Germany, Spain and Italy, to a Mondial Relay pickup point. The price depends on the country and the weight of the parcel, and is shown before payment. Home delivery and collection at the workshop remain France-only, and free delivery from €50 applies in France only. For any other country, write to us and we will quote.
Can I track my parcel?
Yes: as soon as it ships you receive an email with the Mondial Relay tracking number. You can also check your order at any time on the page Track my order, with your order number and your email — no account needed.
Can I send an order as a gift?
Of course. Enter the recipient’s address at the delivery step; the invoice is never slipped into the parcel, it is emailed to you.
How does the “free product” work?
In our ready-made boxes the lowest-value product is free: you only pay for the others. In a box you build yourself it works differently: you pay for the products you choose, and the workshop adds free surprise items — 1 if you choose 6, 2 if you choose 10.
Which allergens are present?
Our products contain gluten (wheat), milk (butter) and eggs, and are made in a workshop that also handles nuts. Full details are on each product page, in bold in the ingredient list.
I am a business, can I order here?
This shop is for private customers. For trade enquiries (catering, delicatessens, wholesalers), please go to rozellandcake.com.